The purpose of the Armes Family Cancer Care Center Social Worker is to assist in addressing the psychosocial and financial needs of the diverse patient population served at The Armes Family Cancer Care Center. The Social Worker is to identify and help reduce patient financial burden through the utilization of pharmaceutical and hospital assistance programs, as well as national and local resources. Additionally, through the evaluation and monitoring of the oncology office’s self-administered psychosocial distress screening tool, this position is able to identify and intervene on behalf of the patient and caregiver. The Social Worker will identify and offer psychosocial support during pivotal times in their care and coordinate additional community resources, as needed.
Duty 1: Work with all patients at The Armes Family Cancer Care Center to insure maximum utilization of available financial coverage/ funding sources for patients including, but not limited to, Medicaid, Medicare, HCAP, Affordable Health Care Act, and pharmaceutical drug assistance programs.
Duty 2: Conducts insurance verification via phone, fax and online methods for Cancer Center services and responds to patient and family questions and concerns regarding insurance benefits.
Duty 3: Works with patient financial services to inform patient of payment options and identifies potential for bad debt. Provides patient with an estimated cost of services when possible
Duty 4: Applies “financial awards” payments to patient accounts from pharmaceutical company programs utilizing data online or BV Cashiers office
Duty 5: Establishes and maintains communication/ collaboration with the interdisciplinary team at The Armes Family Cancer Care Center regarding patient psychosocial condition, and anticipated needs to ensure exceptional patient care.
Duty 6: Acts as a liaison between the facility and patient/ family to resolve problems and address complaints. Has strong focus and commitment to Service Excellence and Patient satisfaction.
Duty 7: The Utilizes educational materials and outside resources as needed, through the coordination of patient care with community agencies.
Duty 8: Facilitates interventions for the patient/ family making personal, ethical and legal decisions to manage patient care on an as needed basis.
Duty 9: The Social Worker is responsible for ensuring compliance to Commission on Cancer Standard 3.2, Psychosocial Distress Screening. This is done through process evaluation, monitoring, and reporting findings and outcomes as appropriate to needed team members and the cancer committee.
Duty 10: Advocates on behalf of the oncology community by participating in various committees and meetings for the purpose of improving patient care and outcomes.
Duty 11: Performs all duties and responsibilities in a manner consistent with and supportive of the mission and values of Blanchard Valley Health System.
Current Ohio license (LSW or LISW)
Graduate of an approved school of social work
Knowledge and commitment to the philosophy, mission and goals of The Armes Family Cancer Care Center and the standards and regulations governing it
Understanding of medical billing, insurance terminology and the collection process
Computer experience in excel, MITS and insurance verification software
Individual must have experience working with all insurance and payer types
Good interpersonal skills, knowledge of family dynamics and counseling skills are essential
Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served.
Positive service-oriented interpersonal and communication skills required.
Oncology Social Work Certification (OSW-C)
This position requires a full range of body motion with intermittent activities including standing and walking. The associate must be able to sit for 4 or more hours a day.
Additional Salary Information: We also offer a corporate bonus based on corporate goals being met yearly, merit pay, and birthday pay. A full range of benefits are also available.
Internal Number: 7383
About Blanchard Valley Health System
Blanchard Valley Health System is a non-profit, integrated regional health system based in Findlay, a unique micropolitan community in Northwest Ohio. Governed by a community board of trustees representing large and small business, education, law, medicine and finance, BVHS oversees all operations.BVHS is one of the largest employers in the area with more than 3,000 associates and serves an eight-county area that includes Hancock, Allen, Putnam, Henry, Wood, Seneca, Wyandot and Hardin Counties.In addition, a dedicated group of more than 400 volunteers support BVHS through their contributions of both time and money. As part of the BVHS family, the Auxiliary is a major contributor to our standards of excellence.Blanchard Valley Health System (BVHS) is proud to announce it has been recognized as a recipient of the Platinum Governor’s Award for Excellence by The Partnership for Excellence (TPE), a Baldrige-based awards program for Ohio, West Virginia and Indiana. This is the highest-level Excellence Award TPE offers, and BVHS is the only health system to have received it this year.Our MissionCaring for a lifetime.Our VisionExtraordinary people. Exceptional care.Our ValuesIntegrity, Compassion, Skill, Collaboration, Innovation and Humor