The Academic Records team is integral to the Office of the University Registrar (OUR). They support the mission of the office to create, maintain, and protect the academic records of current and former students. The Assistant University Registrar for Academic Records must have a thorough understanding of university policy and federal, state, and local laws governing release and appropriate use of student information. Their role is to provide guidance, direction, and analysis for the dependencies between business process, information systems, and data as they relate to the university's academic mission. The Academic Records team is integral to the Office of the University Registrar (OUR).
The Assistant University Registrar for Academic Records and Operations has direct supervision of the academic records team with assistance from the Associate University Registrar for Academic Records and Compliance. The team is responsible for the day-to-day operations of the office including transcript ordering and production, enrollment and degree certification, ID card production, diploma management, and Veterans Administration education benefit certification. They maintain students' bio/demographic data and process university withdrawals, suspensions, and dismissals adhering to university policy. The Academic Records team provides support to the entire campus and works closely with students, faculty, and staff. The Assistant Registrar must have experience with an enterprise-level student information system, degree requirements and how the application supports academic records and the mission of the office. The Assistant Registrar must also understand the dependencies and ensure integration between multiple functional areas, such as Admissions, Student Financials, Financial Aid, and the student data warehouse. The responsibilities of the Assistant University Registrar for Academic Records include:
Provide leadership and supervision to the Academic Records team (3 staff).
Oversee production and delivery of official documents including transcripts, enrollment and degree certifications, course description verification, etc., as well as ID cards and diplomas.
Provide leadership for Student Essentials.
Provide guidance to and direct work of Academic Records Support specialists.
Establish work priorities based upon the university's business cycle.
Develop a culture of superior customer service when dealing with walk-in traffic, phone calls, and email communications.
Ensure compliance with university policies and procedures and federal, state, and local laws within OUR.
Collaborate with Information Support, Curriculum and Scheduling Groups and campus partners as a functional business lead investigating system replacements, enhancements and upgrades.
Participate in business process evaluation, enhancement, and re-design efforts that integrate new technologies.
Provide leadership in OUR trainings for staff and constituents, including but not limited to FERPA compliance, GDPR and university policies.
Functional business lead for academic records systems including but not limited to: Parchment, Diplomatic, ID System. Collaborate with campus partners and SSIT to investigate system replacements and upgrades.
Collaborate with Assistant Registrar for Compliance and Records to ensure enrollment compliance.Support internal reviews of weekly enrollment audits.
Provide support and documentation for internal and external audit responses.
Provide leadership in OUR communications, calendar publications.
Bachelor's degree and 2-4 years of experience, or equivalent combination of education and experience, in a student services office with an in-depth understanding of student records administration.
Significant experience with and knowledge of business processes and technology related to transcript production, ID card creation, and diploma management.
Significant experience in analyzing, documenting and modifying business requirements in academic student service areas.
Experience with PeopleSoft Student Administration system.
Experience in reporting, data analysis, and standard reporting tools.
Knowledge of areas providing student and academic support services including units within Student and Campus Life, Bursar, Financial Aid, and the colleges and schools and with CIT.
Ability to communicate requirements, problems, issues, and solutions to technical and non-technical users.
Familiarity with the standard office software packages
The individual must demonstrate:
Willingness and ability to learn and quickly adapt to new technologies, business processes, and non-technical users.
Strong commitment to delivering excellent customer service to students, faculty, staff, and other constituents.
Ability to deliver high quality, accurate, and timely results.
Strong reasoning, analytical and communication skills.
Ability to maintain high degree of confidentiality.
Strong leadership skills and ability to establish effective and productive working relationships.
Understanding of FERPA and other policies related to confidentiality and ability to interpret and apply policy to daily work
Experience working in a Cornell student service office. Experience with the student data warehouse, ImageNow, and website development tools.Notary Public license.
Cornell University takes great pride in offering generous benefits to support our faculty, staff and retirees. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, flexibility, and diversity initiatives!
*Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions. *Our leave provisions include three weeks of vacation and 12 holidays: e.g., an end-of-year winter break, from December 25th through January 1st. *Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance Program. *We invite you to follow this link to get more information regarding Endowed benefits: https://hr.cornell.edu/summaries-benefits
If interested, please apply by submitting a cover letter and resume.
No relocation assistance is provided for this position. Visa sponsorship is not available for this position.
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