The University of Southern California (USC) has established a Workday Financials deployment program covering our academic enterprise as well as our hospitals. This program is critical to USCâs overall goals to improve administrative efficiency. Workday Financials will be paired with the existing Workday HR and Payroll solutions implemented in 2013.
We are currently seeking a Communications Manager to join our Workday Financials deployment program team. The Communications Manager serves as a strategic thought and communications partner, focused on elevating enterprise-level technology and transformative initiatives through the delivery of focused, effective messaging. This role positively shapes the image of ITS services delivered to key stakeholders across the organization. The successful candidate will be responsible for managing communications and marketing plans, tactics and tools, connecting with a broad range of stakeholders to support the execution of activities that showcase ITS and the services provided.
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Â· Enterprise information systems
Â· University wired and wireless networks
Â· Educational Technology
Â· Research Computing
Â· IT Security
This is a fixed-term position with an anticipated end date of September 30th, 2021. Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.
What Youâll Do:
Â· Proactively leads enterprise-level communications projects, events, and campaigns that align with ITS priorities and values. Provides strategic counsel and guidance to colleagues on internal/external communications content (e.g., language, tone, messaging, publication effectiveness)
Â· Supports leaders and communications team members in delivering effective messages through strong writing and storytelling. Provides writing and editing support, ensuring all communication materials meet quality and consistency standards. Regularly
evaluates communications and engagement activities, recommending opportunities for process and tool improvements to effectively reach stakeholders. Determines timing and information included in messages received
Â· Supports critical change and transformational initiatives through communication strategy development and execution management. Maintains content, design, access rights, editorial guidelines, and archival processes for all communications. Collects and reports team activities for functional reporting
Â· Establishes feedback channels to assess success of communication strategies, vehicles, and messaging. Maintains strong cross-functional relationships, building deep understanding of ITS, the university, and organizational culture
Â· Manages team member development, helping them set and achieve goals for their career growth. Foster an inclusive environment that values differences and creates a sense of belonging and appreciation for team members. Drives best-in-class customer service to the university through effective team member engagement. Leads by example, demonstrating ethics and high accountability, and contributing to a culture of trust and transparency. Drives the process of embedding ITS values and behaviors
Â· Supports the Engagement, Culture, and Communications vision. Works with other ITS leaders to develop and manage a holistic strategy for delivering service quality and continuous service improvement. Supports governance for communications through the implementation of standards, procedures, and quality measures
Â· Builds and maintains strong relationships with ITS leaders, customers, partners, and stakeholders, ensuring that consistent and reliable service is delivered to a broad range of university stakeholders
Â· Works closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for change management, maintaining currency with industry standards and innovations. Provides input around process optimization, department budgeting, and the monitoring and management of resources
Â· Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
The Must Haves:
Â· Bachelorâs degree in a relevant field such as communications, English, journalism, marketing, or equivalent combination of education, training, and experience.
Â· 6 years of experience in a relevant field such as communications, journalism, or higher education
Â· High-energy, reliable, and enthusiastic team player
Â· Strong project management and organizational skills with the ability to manage several projects and deadlines simultaneously
Â· Ability to think strategically and serve as a thought-partner to the Senior Director of Engagement, Culture and Communications
Â· Exceptional written and oral communications skills including copyediting and familiarity with AP style
Â· Ability to synthesize complex materials and to craft creative, persuasive messaging for a variety of audiences
Â· Experience developing and managing a diverse, high-performing team
Â· Experience providing frequent, regular performance coaching and encouraging effective behavior for individual and team success
Â· Experience supporting customer needs and articulating a strategy that motivates others to action
Â· Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements
Â· Experience in change management governance processes and development
Â· Experience developing customer relationships and delivering a customer-focused service
Â· Excellent written and verbal communication skills
Â· Ability to manage necessary resources to resolve problems in a timely and effective manner
Â· Ability to understand and work with large, complex systems.
The Nice to Haves:
Â· Bachelor's degree in communications, marketing, higher education, information technology or relevant field
Â· 8 or more years of experience in a relevant field such as communications, journalism, higher education, etc.
Â· 5 or more years of experience in a management or leadership role
Â· Exemplary communication and interpersonal skills, with the ability to present the business side of technical topics to non-technical audiences, and persuasively and effectively interact with relationships with various stakeholders and diverse individuals and groups.
Come and join the Workday Financials deployment team â a team that works as trusted partners shaping an environment of innovation and excellence for the universi
MINIMUM QUALIFICATIONS The candidate for the position of Communications Manager must meet the following qualifications:â¢ Bachelorâs degree in a relevant field such as communications, English, journalism, marketing, or equivalent combination of education, training, and experience. â¢ Six years of experience in a relevant field such as communications, journalism, or higher education.â¢ High-energy, reliable, and enthusiastic team player.â¢ Strong project management and organizational skills with the ability to manage several projects and deadlines simultaneously.â¢ Ability to think strategically and serve as a thought-partner to the Senior Director of Engagement, Culture and Communications.â¢ Exceptional written and oral communications skills including copyediting and familiarity with AP style.â¢ Ability to synthesize complex materials and to craft creative, persuasive messaging for a variety of audiences.â¢ Experience developing and managing a diverse, high-performing team.â¢ Experience providing frequent, regular performance coaching and encouraging effective behavior for individual and team success.â¢ Experience supporting customer needs and articulating a strategy that motivates others to action.â¢ Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements. â¢ Experience in change management governance processes and development.â¢ Experience developing customer relationships and delivering a customer-focused service.â¢ Excellent written and verbal communication skills.â¢ Ability to manage necessary resources to resolve problems in a timely and effective manner.â¢ Ability to understand and work with large, complex systems.
Internal Number: REQ20083705
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.