The University of Southern California (USC) has established a Workday Financials deployment program covering our academic enterprise as well as our hospitals. This program is critical to USCâs overall goals to improve administrative efficiency. Workday Financials will be paired with the existing Workday HR and Payroll solutions implemented in 2013.Â
We are currently seeking Organizational Change Management (OCM) Leads to join our Workday Financials deployment program team. The OCM Leads are responsible for creating and implementing change management strategies that minimize user resistance and maximize user engagement as well as driving faster adoption, greater utilization, and higher proficiency in changes impacting employees, with a focus on business results achieved. These roles will focus on driving comprehensive engagement efforts with key stakeholders and leaders in ITS and across the university as well as enabling the organization's understanding of the change management portfolio (e.g., benefits and risks of initiatives). The OCM Leads will also support the development of standard ITS OCM methodologies (e.g., processes, KPIs, reporting).
There is a total of 4 openings for this role.
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Enterprise information systems
University wired and wireless networks
These are fixed-term positions with an anticipated end date of September 30th, 2021. Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.
What Youâll Do:
Develops cases for change, in concert with sponsors and leaders. Conducts stakeholder analyses and change-impact assessments to determine scope of change, and works with project teams to integrate change management activities into overall plans. Facilitates definition and buildout of charters and governance standards, and supports status-reporting requirements and timelines. Identifies potential risks, anticipated points of resistance, and the necessary plans to mitigate or address said concerns
Builds comprehensive change management strategies, project plans and key metrics used to monitor OCM effectiveness and drive the achievement of business results. Develops and executes change management plans regarding training, coaching, communications (e.g., stakeholder messages, newsletters), and organizational readiness, and contributes to the development of OCM practices (e.g., community building) to strengthen change leadership and management capability
Manages and enables stakeholder awareness, seeks out executive sponsors, and guides business engagement (e.g., change champions, super users). Develops readiness and hyper-care strategies, ensuring the highest level of customer support and services to impacted staff, faculty and students. Works closely with relevant stakeholders to support plan implementations and, as needed, develops and deploys user adoption/training to support technology implementations
Aids the cultivation of an inclusive, transparent culture and environment, sharing information broadly, and deliberately, and actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service). Supports the engagement, culture, and communications teamâs vision and governance for change management through the implementation of standards, procedures, and cost-effective, leading solutions. Work with other ITS leaders to develop and manage holistic strategies for delivering service and continuous improvements. Continually develops skills and abilities, maintaining currency on emerging technologies, standards, and best practices
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
The Must Haves:
Bachelorâs degree in a relevant field such as psychology, organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience
5 years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
Prosci Certification or other equivalent Change Management Certification
3 years of experience working on the successful delivery of change management in the disciplines of change management methodology, job or role design, stakeholder engagement, sponsorship alignment, communication planning, training or performance support and organizational readiness
Demonstrated interest in change management work through professional organizations, coursework, conference attendance, etc.
In-depth knowledge of standards and appropriate methods for managing different problems and scenarios, able to uncover a root cause and evaluate the risks and benefits of different solution options
Experience with large and complex systems, and working with stakeholders at all levels of an organization
Demonstrated experience facilitating meetings and making presentations, able to provide both detailed information and summaries to management-level individuals and groups
Experience developing and managing diverse, high-performing teams, providing regular, frequent performance coaching/mentoring, and encouraging effective behavior for individual and team success
Excellent written and verbal communication skills
Ability to provide both detailed information as well as summaries to management level individuals and groups
Experience developing customer relationships and delivering customer-focused service
Proven problem-solving and decision-making skills with the ability to uncover root cause and evaluate different solution options
Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements while managing numerous necessary resources to resolve problems in a timely and effective manner
Ability to prioritize work and manage time effectively
Ability to work with stakeholders at all levels of an organization.
The Nice to Haves:
Bachelor's degree in communications, marketing, higher education, information technology or relevant field
8 or more years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education
A team player and a dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success
Proficiency with MS Office tools (e.g. SharePoint, Visio, PowerPoint, Excel, Word)
Experience with organizational design and organizational effectiveness tasks and delivery
Ability to work independently as well as in large teams and manage work to a defined schedule
Demonstrated experience facilitating meetings and making presentations
Experience with project management approaches, tools, and phases of the project lifecycle.
Ability to manage multiple tasks in a fast-paced environment
Experience building eCMO/ ePMO best practices
Come and join the Workday Financials deployment team â a team that works as trusted partners shaping an environment of innovation and excellence for the university.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 5 yearsMinimum Field of Expertise: Prosci or other equivalent change management certification. Five years' experience in organizational development, organizational behaviors, communications, information technology, higher education, or another relevant field. Three yearsâ experience with successful delivery in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and organizational readiness. Demonstrated interest in and knowledge of change management professional organizations, conference attendance, course work, and other relevant work and activities. In-depth knowledge of standards and appropriate methods for managing different problems and scenarios, able to uncover a root cause and evaluate the risks and benefits of different solution options. Experience with large and complex systems, and working with stakeholders at all levels of an organization. Proven problem-solving and decision-making skills, and the ability to uncover root causes and evaluate different solution options. Excellent written and verbal communication skills, and the ability to provide both detailed information and summaries to management-level individuals and groups. Experience developing and managing diverse, high-performing teams, providing regular, frequent performance coaching/mentoring, and encouraging effective behavior for individual and team success. Experience developing customer relationships and delivering customer-focused service, understanding and supporting customer needs, and articulating strategies that motivate others to action. Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements while managing numerous necessary resources to resolve problems in a timely and effective manner.
Internal Number: REQ20083782
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.