The Chief Human Resources Officer will lead and manage a growing team of seven HR professionals including two Human Resources Business Partners, the Culpeper Medical Center Chief Human Resources Officer, Corporate Education, and Employee Health.
Novant Health UVA Health System (NHUVA) was formed Jan 1, 2016, as a new regional partnership between Novant Health and the University of Virginia Health System. Under this partnership, Novant Health’s Virginia operations – including Novant Health Haymarket Medical Center, Novant Health Prince William Medical Center, Novant Health Caton Merchant House, Novant Health Cancer Center and Novant Health physician clinics –joined UVA Culpeper Hospital to form the new regional Health System.
Novant Health UVA Health System is a not-for-profit regional healthcare system that exists to improve the health of its communities, one person at a time. The three Joint Commission-accredited medical centers serve Prince William, Fairfax, Loudoun, Culpeper, Madison, Orange and Fauquier counties, as well as the independent cities of Manassas and Manassas Park, with a total of 260 licensed beds, 850 providers, 2,260 team members and 800 volunteers – all focused on providing safe, quality care that is convenient and close to home. The organization has 2,600 employees and net patient revenues of approximately $400 million.
“We are healthcare leaders in Virginia, delivering a high-quality network of medical care close to home. Our unmatched patient experience is centered upon clinical safety and excellence at each of our three medical centers — Novant Health UVA Health System Culpeper Medical Center, Novant Health UVA Health System Haymarket Medical Center and Novant Health UVA Health System Prince William Medical Center. Our regional Health System brings together cutting-edge technology and comforting care, all close to home for every patient, every time.
We are welcoming a new era in healthcare where achieving good health is just the beginning. We believe in caring for the whole person by getting to know you, having conversations and making connections with our patients. Combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping you get better and stay healthy is how we are improving the patient experience.”
Novant Health is an integrated network of physician offices, outpatient facilities and hospitals that delivers a seamless and convenient healthcare experience to communities in Virginia, North and South Carolina, and Georgia. Named in 2016 by Becker’s Hospital Review as one of the nation’s 150 best places to work in healthcare, Novant Health consists of more than 1,380 physicians and nearly 24,000 employees and provides care at 530 locations, including 14 medical centers and hundreds of outpatient facilities and physician clinics. In 2015, the health system provided more than $706 million in community benefit, including charity care and services.
UVA Health System
UVA Health System is an academic health system that includes a 612-bed hospital, the UVA School of Medicine, a level I trauma center, nationally recognized cancer and heart centers and primary and specialty clinics throughout Central Virginia. UVA is recognized for excellence by U.S. News & World Report, Best Doctors in America and America's Top Doctors.
Novant Health UVA Health System provides all facets of healthcare–the facilities, the technology and the people–to help everyone who comes to them live full and healthy lives. NHUVA serves the community with hundreds of programs that touch their patients, their neighbors and the community's most vulnerable citizens. NHUVA provides charity and community care, which includes a financial commitment to providing unreimbursed health services regardless of one's ability to pay. The organization also sponsors community health education and support groups, partnerships with other organizations to provide outreach services as well as community events and screenings, and participates in medical research and academic health programs.
NHUVA’s outreach programs are either donated or provided at little cost--a commitment that comes from their heritage as a not-for-profit organization.
Prince William Medical Center
Located in Manassas, Virginia, Prince William Medical Center (PWMC) is home to a 130-bed, acute care hospital with a 24/7 emergency room, Prince William Ambulatory Surgery Center, behavioral health facility and fitness and wellness centers. Located a short distance from the hospital is Novant Health UVA Health System Caton Merchant House, an assisted-living facility. The Manassas campus is complemented by additional outpatient services in Gainesville, Haymarket, South Riding, Culpeper and Woodbridge. These locations include Novant Health UVA Health System physician offices, imaging, Novant Health UVA Health System Cancer Center, lab and rehabilitation.
Fully accredited by The Joint Commission, an independent organization that evaluates healthcare organization performance in areas that most affect patient health and safety, PWMC has also earned recognition from:
ANCC Magnet Designation
The Joint Commission accreditations
Get with the Guidelines – Heart Failure Gold Award & Stroke Silver Plus Award
Commission on Cancer Accreditation
Breast Center of Excellence accreditation
Nationally recognized Cancer Center
Leapfrog Group Hospital “A” health grade
Prince William Medical Center routinely achieves top quartile performance for preventing avoidable readmissions and preventing hospital acquired infections. PWMC has proven their commitment to ensuring they provide the highest quality of care by consistently performing above their target of 80th percentile for process of care measures, including metrics which ensure high standard of care in perinatal (mother/baby) care, cardiac care, efficiency and patient satisfaction measures.
Haymarket Medical Center
Opened in 2014, Haymarket Medical Center (HMC) is a new 60-bed community hospital located in Haymarket, Virginia serves a growing and diverse community in northern Virginia. HMC is fully accredited by The Joint Commission and has earned additional recognition from:
American Association of Blood Banks (AABB) accreditation
Nationally accredited Chest Pain Center
American College of Radiology recognition
College of American Pathologists Accreditation Program
Intersocietal Commission for the Accreditation of Vascular Laboratories accreditation
Accredited Bariatric Surgery Center
Vizient Outstanding Performer Award
Leapfrog Group Hospital “A” health grade
Culpeper Medical Center
Culpeper Medical Center (CMC) serves the greater Culpeper community and surrounding areas through an integrated network of inpatient and outpatient services and programs. Fully accredited by The Joint Commission, the campus in Culpeper, Virginia is home to a 70-bed, community hospital, Family Birth Center and 24/7 emergency department. CMC has earned recognition from:
The Leapfrog Hospital A Health Grade
Baby-friendly USA designation
The American Heart Association/ American Stroke Association’s Get with the Guidelines – Resuscitation Silver Award
College of American Pathologists Accreditation Program
Reporting to the Chief Executive Officer (CEO) of Novant Health UVA Health System, the Vice President, Chief Human Resources Officer (CHRO) will create the talent and human capital vision and strategy to successfully execute and achieve NHUVA’s strategic, operational and financial objectives. In partnership with the CEO and parent company leadership, the CHRO will evaluate HR capabilities/resources and organizational needs and develop and lead a comprehensive Human Resources service delivery model for NHUVA comprising a combination of local and shared resources including: talent acquisition, compensation & benefits, learning & development, employee relations, organizational development, employee assistance, employee health, and student services.
The CHRO will exhibit an authentic enterprise leadership approach that considers industry trends and both system and parent stakeholders when analyzing issues and proposing solutions. The CHRO will work in partnership with Novant Health and UVA Health System to bring best practices from both parent organizations to NHUVA, and will have HR oversight of the following components, which encompasses over 2,600 employees:
Prince William Medical Center: Manassas, VA
Haymarket Medical Center: Haymarket, VA
Culpeper Medical Center: Culpeper, VA
NHUVA Medical Group: Multiple locations
Caton Merchant House (Assisted Living): Manassas, VA
Total facility headcount: 2600
Primary Duties and Responsibilities
The CHRO develop a strategic plan and structure for Human Resources and build and shape a “best-in-class” HR organization to support existing needs and continued expansion/growth. The CHRO will lead an HR organization built on strategic thought leadership, proactive partnership, openness, and transparency that cultivates excellent relationships across the organization and with both parent companies. The CHRO will develop a strong understanding of major business drivers, dynamics, and operations across hospitals and functional lines to provide effective counsel on HR matters, including strategies and solutions, and will function as a strategic thought partner and business advisor to executive/senior management leaders regarding important organizational and management matters.
Provides consistent and fair oversight.
Provides operational leadership and guidance for all core processes.
Creates a system for ongoing education and staff development.
Embraces change necessary to improve efficiency and effectiveness and creates an environment for change/transition by empowering leaders and staff.
Utilizes appropriate decision-making strategy: command, consultative, or consensus.
Acts with honesty and integrity showing and speaking with respect for the rights of others, human dignity, local culture and with regards to NHUVA’s mission, vision, and values.
Demonstrates leadership skills including problem solving, delegation, and time management/organization.
Provides oversight for process improvement projects.
Conducts and engages leaders and staff in rapid-cycle testing.
Identifies and facilitates removal of barriers identified that exist and impede established goals.
Identifies resources required to achieve goals if current resources are insufficient.
Focuses on collaborative partnerships to optimize key clinical and financial outcomes.
Serves as a coach and mentor.
Creates an environment that supports and respects diversity to promote creative problem solving.
Communicates the value of activities within the organization and community to gain cooperation and collaborative partnerships.
Values employee engagement and employee satisfaction.
Connects the dots for staff by communicating how the department fits into the organization and its relationship with internal and external resources, risks, goals and expectations.
Consistently models NHUVA’s Mission, Vision and Values.
Actively communicates and engages staff to improve systems.
Ensures timely delivery of information delivered to appropriate audience.
Maintains organizational policy and procedure, including rules of conduct.
Provides project/process consultation to staff.
Is innovative and thinks out of the box. Shows imagination through creative solutions.
Displays interest and willingness to try new things; takes risks.
Evaluates department data and determines whether the desired outcomes are being achieved.
Develops and seeks approval for yearly operational budget and monitors department budget closely.
Demonstrates knowledge of process improvement principles and applies appropriately to improvement activities.
Monitors quality of the department’s core processes.
Manages the interdependence of processes both within and external to the department. Consistently reviews core processes, looking for improvement opportunities.
Embraces change and acts as a change agent.
Seeks opportunities to engage in educational opportunities as it relates to best practice, legal and regulatory changes. Coordinates the development of goals, objectives and action plans to achieve staff education and development.
Monitors employee satisfaction results and works with direct reports and human resources business partner to develop action plans on areas of improvement.
Monitors department data to help with understanding department strengths and weaknesses and opportunities for improvement.
Reviews and updates job descriptions, department policies/procedures and other documents.
Holds staff accountable for customer service standards and ensures service recovery when needed.
Ensures staff responds to customers in a timely manner.
Monitors customer satisfaction scores and makes changes for improvement.
Provides ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures.
Coaches staff in developing plans to achieve career goals.
Monitors, evaluates and coordinates workload trends and manages resources to meet department needs.
Coordinates planning for human resource needs based on productivity and workload. Continually seeks to implement activities that reduce staff turnover rate.
Manages positions within the department to achieve quality and productivity, and meet budget. Determines and seeks appropriate approval for operational budget. Manages and oversees the departmental budget (measures, monitors, and balances human and material resources). Develops strategic plan, writes proposal, and seeks approval for necessary identified resources.
Year One Success Factors
Establish oneself as a trusted leader who serves as an agent of progressive change and HR innovation to improve individual, team, and enterprise performance.
Build credibility as a customer focused, strategic thought partner with key stakeholders across the system and with both parent organizations.
In partnership with senior leaders, articulate and implement an HR strategy for the system in line with organizational values and overall business strategy. This includes, among other things, evaluation of talent management strategies, organizational structure, and HR technologies, and implementation of a new HR service delivery model comprising a combination of local and shared services.
Set the standard for a collaborative and transparent culture with a focus on excellence, service, and community.
The ideal candidate will have 10+ years of progressive and broad human resources experience, ideally in a healthcare setting, and a track record of delivering high impact results. S/he will have experience working in large matrixed organizations with HR models using Centers of Expertise (COE) model as well as experience developing new HR programs to advance strategic and operational objectives. The candidate must be a strategic, business-focused individual who has partnered successfully with senior leaders to achieve objectives and drive change across different locations, functions, and lines of business. Additional qualifications and characteristics include:
Strong leadership skills including autonomy, creativity, innovation, cooperation, loyalty, independent judgement, ability to delegate, adaptability, perseverance, high energy level, perceptive, and strong work ethic.
Background in developing and leading a top-flight HR team that takes an organization to a best-in-class status in process efficiencies, business solutions, and strategic alignment.
Demonstrated experience as a thought partner to senior leadership in the identification of contemporary HR solutions relating to workforce productivity and engagement, organizational design and performance, talent management, employee relations, compensation and benefits, and diversity and inclusion.
Thorough knowledge of HR procedures, technology and patient care; the ability work with physicians, staff, and professionals in multiple settings and locations and to promote diversity and inclusion in the workplace.
Strong communication and negotiation skills and an engaging style; the ability to influence at all levels of the organization; possesses cultural/organizational sensitivity and awareness that results in building effective relationships.
Unquestionable integrity and ethics; treats others with dignity and respect.
A Bachelor’s and Master’s degree from an accredited university or college in business, management, human resources, healthcare administration or related discipline is required.
Northern Virginia, locally referred to as NOVA or NoVA, is most frequently defined to include the counties of Arlington, Fairfax, Loudoun and Prince William and the independent cities of Alexandria, Falls Church, Fairfax, Manassas and Manassas Park. It is the most populated region in Virginia and the Washington metropolitan area with more than 2 million residents.
Communities in the region form the Virginia portion of the Washington metropolitan area and the larger Baltimore–Washington metropolitan area. Northern Virginia has a significantly larger job base than either Washington or the Maryland portion of its suburbs, and is the highest-income region of Virginia, having several of the highest-income counties in the nation.
Northern Virginia is the economic engine of the Commonwealth of Virginia as well as the entire Washington metropolitan area. It boasts a large, diverse business community with a highly educated workforce. In addition to business being driven by the proximity to the federal government, Northern Virginia is known for its entrepreneurial spirit and technology-based companies. Currently, nearly 70% of all Internet traffic flows through Northern Virginia.
Quality Schools, Higher Education Institutions & Workforce Northern Virginia has world-class public school systems as well as some of the finest private schools in the country. The public school systems offer a well-rounded education that goes beyond the basics for students in grades K-12, including gifted and talented services, comprehensive special education services, English for speakers of other languages (ESOL), Advanced Placement (AP) and Inter-national Baccalaureate (IB) programs and professional-technical studies.
Higher education plays a critical role in developing a highly skilled and competitive workforce. Northern Virginia boasts several institutions of higher learning, including George Mason University; Virginia Tech – National Capital Region; Marymount University and Northern Virginia Community College.
Transportation and Infrastructure
Northern Virginia boasts high quality transportation and infrastructure to support the leading businesses located in the area, and these critical factors continue to expand options for businesses throughout Northern Virginia. Northern Virginia’s two major airports – Reagan National Airport and Dulles International Airport – provide easy access to cities across the world.
The region is served by mass transit known as Metrorail. It has the second highest daily ridership in the nation – second to New York City – and provides excellent access across the entire Washington metropolitan area. The area is also served by a commuter rail system known as the Virginia Railway Express (VRE). The Capital Beltway and I-95 are two major highway systems in Northern Virginia. Both highways have recently been expanded to include variable toll express lanes providing a new, convenient option for motorists looking for predictable commute.
Growing Real Estate
Northern Virginia offers thriving business centers. Fairfax County is the second largest suburban office market in the United States and the largest in the Washington, D.C. area. It is also the largest office market in Virginia with more than 113 million square feet of space, ranging from single-story to high-rise buildings and everything in between.
Northern Virginia and the Washington metropolitan area offer a broad variety of homes, locations and prices. Housing is available for individuals seeking an urban, suburban, small town or country feel. High-rise apartments, condominiums, single family homes and townhouses are plentiful.
Notable features of the region include the Pentagon and the Central Intelligence Agency, and the many companies which serve them and the U.S. federal government. The area's attractions include various monuments and Colonial and Civil War–era sites such as Mount Vernon and Arlington National Cemetery. The region also offers a vast array of parks and recreation facilities and performing arts venues.