Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford.
Stanford's Program in Writing and Rhetoric (PWR) works with students across the undergraduate curriculum to develop their skills in writing, research, and speaking across many different genres and modalities as well as their understanding of the rhetorical principles that will enable them to be strategic, thoughtful, ethical, and persuasive in their communication practices. PWR is seeking a Student Services Officer (SSO) to provide support and advice to students on a range of issues to guide them in making appropriate choices and decisions in relation to the PWR requirements and their overall academic progress related to writing and speaking. This position will also include analytical and administrative support for programs within PWR.
Are you personable, proactive, organized, and enjoy multi-tasking? Then this position may be for you!
The position will report directly to the PWR Associate Director for Finance and Administration and will work in close collaboration with the PWR Director and the PWR Associate Director.
Your responsibilities will include:
Managing the PWR enrollment process on a quarterly basis; setting up courses; adjusting course schedules in response to instructor leaves of absence; responding to student petitions and inquiries for course and quarter changes; managing student waitlists, etc.
Making recommendations on issues regarding enrollment in PWR courses and successful completion of the PWR requirement, access to other academic programs and initiatives available through PWR, advising, and academic services focused on writing and speaking using defined policies and practices and professional knowledge.
In collaboration with the PWR Associate Director developing strategies for improving the enrollment process, analyzing enrollment patterns, and applying student feedback.
Creating reports related to enrollment patterns and students' engagement with PWR course marketing materials, analyzing both current information and changes over time; working closely with VPUE IT to optimize enrollment functionality.
Process room scheduling for classrooms, program meetings and any instructor requests (i.e. events, office hours).
Providing advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
Collaborating with the Associate Director to provide first-line response to identify students in crisis and refer to appropriate resources, as needed.
Collecting and analyzing data from multiple sources including student evaluations and other feedback, surveys, trend reports, and data analytics. Preparing and summarizing reports and making recommendations to enhance PWR course offerings and other initiatives related to writing and speaking; influencing current processes and policies to improve efficiency and student and instructor experiences.
Developing, analyzing, and reviewing policies, processes, and programs by documenting and assessing feedback and trend data learned from first-line interactions with students. Advising manager and team on policy updates and providing recommendation for implementation of changes.
Identifying trends, performing needs analysis, and participating in the implementation and testing of new technology related to PWR enrollment and other program initiatives.
Developing marketing materials and strategies for program activities and outreach functions.
Assisting in planning focus groups and other events related to student awareness and understanding of PWR courses and initiatives.
Assisting the PWR business team in managing PWR awards, administration, and events, including the Hoefer Prize for Writing in the Major and the Boothe Prize for Excellence in First-Year Writing.
Managing materials and taking and distributing meeting minutes for the Writing and Rhetoric Governance Board.
Managing Writing in the Major (WIM) program collaboration with the Registrar Office and all program communications.
Assisting the PWR Associate Director in managing and supporting the Program in Writing and Rhetoric website and online archives and document repositories.
Contributing to general office administration and Director / Lecturer administrative support.
Assisting with PWR project and event support.
In some cases, supporting oversight of the administration of financial processes such as financial reporting and reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
*The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
To be successful in this position:
You have a bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
You have strong written and verbal communication skills.
You can provide basic analysis and have problem solving skills.
You have the ability to work with a strong attention to detail with the highest degree of accuracy.
You have excellent customer service skills.
You have good computer skills, including experience with Microsoft Office Suite, especially in Word and Excel.
You have relevant computer systems/technology experience. Experience with databases, Drupal, and html is preferred.
You have the ability to learn and understand compliance with legal, financial, and university policies and external regulations. Knowledge of student affairs and familiarity with the operations of a college or university is preferred.
*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
About the Office of the Vice Provost for Undergraduate Education (VPUE)
For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, and undergraduate scholarships and fellowships. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one's research agenda. VPUE advocates for undergraduate education in collaboration with faculty, departments and schools across Stanford. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with phenomenal opportunities and fully realizing a liberal education at Stanford.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.