Under general direction, assists City staff to install, modify and maintain network hardware and software. Locates and records information about network hardware locations. Inspects network equipment. Utilizes ESRI and Excel to record information per the Information Technology System standards. Assists support staff in the field to locate, record and manage field assets. Provides updates, status and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail or in-person communication. Maintains and creates records descriptions according to established procedures. Assists help desk and other Information Technology System groups. Accurately estimates effort required for assigned tasks. Prioritizes tasks and communicates status to team members. May occasionally perform higher classified work for the purpose of training and professional development. Moves items from different department to Information Technology Systems and/or Tower Place. Assists GIS staff to locate and document field assets. Conducts self in a manner which promotes and supports diversity and inclusivity in the workplace and community. Performs all other related duties as assigned.
Must be enrolled in post-secondary program or course of study pursuing a certificate or degree in Information Technology. Must pass criminal background check.
It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.
About City of Iowa City
Employing approximately 600 permanent employees and 400 temporary and seasonal employees, the City of Iowa City provides a full range of services including police and fire protection, construction and maintenance of roads, streets and infrastructure, inspection and licensing functions, solid waste collection and recycling services which include the operation of a landfill serving all of Johnson County, a municipal airport, library, recreational activities and cultural events. The City owns and operates its water supply and distribution system and sewage collection and treatment system with secondary treatment also provided. The City operates a municipal off-street and on-street parking system in the downtown area. The City also operates a transit system. The City of Iowa City is an Equal Opportunity Employer, offering competitive wages and an excellent benefits package for eligible positions."