The Office Support Assistant IV is a mission critical position within the Registrar's Office and campus community. As the first line of contact with customers, the Office Support Assistant will need to have knowledge of the University and have the ability to accurately and effectively communicate with the customers. The team member will work with various customers across campus and within the community answering questions related to the Registrar's policies and procedures along with University regulations. This person will be responsible for answering questions from customers both over the phone and in person.
The position will help students navigate our student system, Joe'SS, and answer their questions. This position will be responsible for processing certification letter requests from students, student name changes, address changes, and process Change of Majors. Other duties include, coordinating advisor reports for departments, sorting and distributing office mail, filing, imaging of student records, accepting various forms over front the counter, and other duties as assigned. Office experience is required and experience in Higher Education and PeopleSoft Student Records is a preferred.
The selected candidate will work within the Registrar's Office, but will have contact with the entire University campus and will be required to have a thorough understanding of FERPA and how that relates to student record data. Candidates should have a working knowledge of the educational system and be a quick learner with regard to the software used. Candidates should be able to handle minimal directions and will be required to abide by University and campus policies.
The position will require some weekend hours.
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Applicants should have excellent oral and written communication skills.
Applicants must have the ability to multi-task.
Applicants should possess a vibrant personality and be able to handle difficult situations.
Successful candidates should be able to interpret and follow all University policy and have a thorough understanding of FERPA.
PeopleSoft student records experience is preferred.
The final candidate is required to provide copies of official transcript(s) for any college degree(s) listed in application materials submitted. Copies of transcript(s) should be provided prior to the start of employment. In addition, the final candidate may be required to verify other credentials listed in application materials.
Failure to provide official transcript(s) or other required verification may result in the withdrawal of the job offer.
All job offers are contingent upon successful completion of a criminal background check.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
The University's nondiscrimination policy applies to any phase of its employment process, any phase of its admission or financial aid programs, or other aspects of its educational programs or activities. Further, this policy applies to sexual violence or sexual harassment, both forms of sex discrimination, occurring within the educational program and instances occurring outside of the educational program if the conduct negatively affects the victim's educational experience or the overall campus environment.
Any person having inquiries concerning the application of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 or other civil rights laws should contact the Title IX Coordinator.
EEO IS THE LAW
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